Activate Your SUNY Cobleskill Account, Reset Password, or Unlock Your Account

Overview

This article provides instructions on how to activate your account, reset a forgotten password, and how to unlock your account.

Account Activation using MyLogon

1. Go to the MyLogon Activation Page (opens in new tab).
2. Enter your Banner ID and PIN, then select Logon.
3. Follow the prompts to set a security question.
4. Follow the prompts to create a new password for your SUNY Cobleskill account.
5. When you reach the Done step, your account is activated.

Your SUNY Cobleskill username is the first part of your campus email address (the part before @cobleskill.edu). Use this username and the password you just created to sign in to campus services.

Account Activation using Microsoft SSPR

Step 1 – Access the Password Reset Portal

1. Go to the Microsoft Self-Service Password Reset portal (opens in new tab).
2. Enter your campus email address (username@cobleskill.edu).
3. Complete the CAPTCHA verification if you are prompted
4. Select Next.

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Step 2 – Set Your Password

1. On the Why can’t you sign in? screen, select I forgot my password.
2. A verification code will be sent to your email on file that you provided during application.
3. Enter the verification code.
4. Create a new password that meets campus security requirements (see password requirements section below).
5. Select Finish.

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Step 3 – Sign in to SUNY Cobleskill resources

1. Go to the SUNY Cobleskill website and navigate to current students or faculty & staff
2. Select webmail from the list to login to your email account.
3. Enter the username and password.
4. Next, you will be prompted to set up an authentication method (Microsoft Authenticator app). Hit next until you see the QR code shown on your screen.
5. On your phone, download and open the Microsoft Authenticator app, accept the privacy agreement, and select Scan a QR code.
6. Use your phone’s camera to scan the QR code displayed on your screen.
7. Once scanned, the browser will send a test approval request to the app. Approve it on your phone.
8. Once the test approval is complete, MFA is set up. You will be prompted to approve sign-ins on your phone going forward.
9. You should now be able to log into your Cobleskill email account.

After Activation

Once your account is active, complete these steps to finish setting up your campus access:

1. Set up Multi-Factor Authentication (MFA) — required before you can use most campus services. See MFA | How to configure MFA on your Cobleskill account (opens in new tab)
2. Log in to BannerWeb to check your course schedule, financial aid, and holds. See BannerWeb Login and Troubleshooting (opens in new tab).
3. Access your campus email at outlook.cloud.microsoft(opens in new tab).

Password Requirements

When creating your new password, follow these guidelines:

1. The password should be at least 15 characters long
2. The password must contain three of the following:
   • an upper case letter
   • a lower case letter
   • a number
   • a special character.
3. It should not contain your username, real name or common passwords (Eg. Password)

Reset your password

When creating your new password, follow these guidelines:

1. Go to the Microsoft Self-Service Password Reset portal (opens in new tab).
2. Enter your campus email address (username@cobleskill.edu).
3. Complete the CAPTCHA verification.
4. Select Next.
5. On the Why can’t you sign in? screen, select I forgot my password.
6. Choose a verification method (text message, voice call, email, or Authenticator app).
7. Enter the verification code or approve the Authenticator notification.
8. If prompted, complete a second verification method.
9. Create a new password that meets campus security requirements (see password tips below).
10. Select Finish.

After resetting your password:

1. Sign in again to campus services.
2. Update saved passwords on all devices (phone, laptop, tablet).

Unlock your Account

When creating your new password, follow these guidelines:

1. Go to the Microsoft Self-Service Password Reset portal (opens in new tab).
2. Enter your campus email address (username@cobleskill.edu).
3. Complete the CAPTCHA verification.
4. Select Next.
5. On the Why can’t you sign in? screen, select I know my password, but still can’t sign in.
6. Choose a verification method.
7. Enter the verification code or approve the Authenticator prompt.
8. After confirmation, try signing in again.

Need Help?

If you need assistance or require this information in an alternate format, contact the IT Service Desk:

Location

Warner 016

Phone

(518) 255-5800

TDX Portal

Submit a Service Request (opens in new tab)

This article has been adjusted for EIT standards – [08/17/2026 | Dadhija Patel]