WiFi Troubleshooting | Personal Devices

Step 1: Forget Wi-Fi

  • Windows 7:
    • Click Start -> Control Panel -> Network and Sharing Center
    • On the left, click ‘Manage Wireless Networks’
    • Select Tigernet or Resnet -> click remove
       
  • Windows 10:
    • Click on the Network symbol in the lower right-hand corner of the screen
    • Click ‘Network’ and ‘Internet Settings’
    • On the left, click ‘Wi-Fi’
    • Click ‘Manage Known Networks’ -> remove Tigernet or Resnet
       
  • Mac:
    • Select the Apple menu -> ‘System Preferences’
    • Click ‘Network’ -> ‘Wi-Fi’ on the left -> ‘Advanced’ on the lower right
    • Remove all Cobleskill Wi-Fi networks
       
  • Apple Mobile Devices:
    • Settings -> ‘Wi-Fi’
    • Click on “blue i” icon on Tigernet or Resnet
    • Click Forget this network
       
  • Android Mobile Devices:
    • Settings -> ‘Network and Internet’ -> ‘Wi-Fi’
    • Press and hold on Tigernet or Resnet
    • Click Forget network
       
  • Chromebooks:
    • Click Wi-Fi symbol on bottom right corner
    • Click the gear icon -> Select Wi-Fi option
    • Click Forget network
       

Step 2: Check user’s Account Status Via MyLogon

  • User must know their #800 (Banner ID) and pin.
    • IF the PIN is forgotten and no recovery method has been put in place
      THEN…
      • Students must call Registrar (518 255 5522)
      • Staff/Faculty must Call Human Resources (518 255 5423).
  • Go to MyLogon: https://apps.cobleskill.edu/mylogon/
  • Enter Banner ID (800#) and pin, click logon
  • Enter a new password: Following the password complexity requirements.
    • Passwords must have at least 8 characters but no more than 18.
    • Passwords must contain 3 of the following: upper case, lower case, numbers, symbols
    • Passwords cannot be too similar to your username
    • Previous passwords cannot be reused.
  • Once new password is entered, press reset password
  • Test new password by logging into the user account through:
    • Outlook, Moodle, a School computer etc…
       

Step 3: Check for device updates

  • Mac:
    • Select Apple menu -> System Preferences
    • Click on ‘Software Update’
    • Select ‘Check for Updates’ checkbox.
    • User selects how frequently they want check for updates
       
  • Windows:
    • Click start menu in bottom left corner
    • Search “Windows Update Settings” -> press enter
    • Click on “Check for updates”
       

Step 4: Connecting to WiFi

  • Windows 7 and 10:
    • Click the Wi-Fi Icon.
    • Select the Wireless Network (Tigernet or Resnet)
    • Connect and enter Cobleskill username/password
       
  • Mac:
    • Click the Wi-Fi Icon
    • Select the Wireless Network (Tigernet or Resnet)
    • Click connect and enter Cobleskill username/password
       
  • Android and Chromebook:
    • Enter the below information to connect properly to the wireless network:
    • EAP method: PEAP
    • Phase 2 authentication: MSCHAPv2
    • Certificates: Don’t validate (if not working use “default” or “use system certificates”)
    • Identity: Users username (without @cobleskill.edu)
    • Anonymous: (do not fill in)
    • Password: Users password
       
  • Apple iPhone:
    • Settings -> Wi-Fi
    • Select the Wireless Network (Tigernet or Resnet)
    • Click connect and enter Cobleskill username/password

5. Connect to Wi-Fi:

If you device has the setting "Random Hardware Addressing" or "Random Mac Addressing" enabled, then you will need to disable this option.

  • Windows 7 and 10:
    • Click the Wi-Fi Icon.
    • Select the Wireless Network (Tigernet or Resnet)
    • Connect and enter Cobleskill username/password
  • Mac:
    • Click the Wi-Fi Icon
    • Select the Wireless Network (Tigernet or Resnet)
    • Click connect and enter Cobleskill username/password
  • Android:
    • Settings -> ‘Network and Internet’ -> ‘Wi-Fi’
    • Select the Wireless Network (Tigernet or Resnet)
  • ChromeBook:
    • Click Wi-Fi symbol on bottom right corner
    • Select the Wireless Network (Tigernet or Resnet)
  • Android/ChromeBook:
    • Enter the below information to connect properly to the wireless network:
    • EAP method: PEAP
    • Phase 2 authentication: MSCHAPv2
    • Certificates: Don’t validate (if not working use “default” or “use system certificates”)
    • Identity: Users username (without @cobleskill.edu)
    • Anonymous: (do not fill in)
    • Password: Users password
  • Apple IPhone:
    • Settings -> Wi-Fi
    • Select the Wireless Network (Tigernet or Resnet)
    • Click connect and enter Cobleskill username/password

This Article has been revised by: Joseph Makara on 22DEC2022 and Liberty Kischuk on 10APR2023

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