WiFi Troubleshooting | Personal Devices

Step 1: Forget Wi-Fi

• Windows 7:
  • Click Start -> Control Panel -> Network and Sharing Center
  • On the left, click ‘Manage Wireless Networks’
  • Select Tigernet or Resnet -> click remove
     
• Windows 10:
  • Click on the Network symbol in the lower right-hand corner of the screen
  • Click ‘Network’ and ‘Internet Settings’
  • On the left, click ‘Wi-Fi’
  • Click ‘Manage Known Networks’ -> remove Tigernet or Resnet
     
• Mac:
  • Select the Apple menu -> ‘System Preferences’
  • Click ‘Network’ -> ‘Wi-Fi’ on the left -> ‘Advanced’ on the lower right
  • Remove all Cobleskill Wi-Fi networks
     
• Apple Mobile Devices:
  • Settings -> ‘Wi-Fi’
  • Click on “blue i” icon on Tigernet or Resnet
  • Click Forget this network
     
• Android Mobile Devices:
  • Settings -> ‘Network and Internet’ -> ‘Wi-Fi’
  • Press and hold on Tigernet or Resnet
  • Click Forget network
     
• Chromebooks:
  • Click Wi-Fi symbol on bottom right corner
  • Click the gear icon -> Select Wi-Fi option
  • Click Forget network
     

Step 2: Check user’s Account Status Via MyLogon

• User must know their #800 (Banner ID) and pin.
  • IF the PIN is forgotten and no recovery method has been put in place
    THEN…
    • Students must call Registrar (518 255 5522)
    • Staff/Faculty must Call Human Resources (518 255 5423).
• Go to MyLogon: https://apps.cobleskill.edu/mylogon/
• Enter Banner ID (800#) and pin, click logon
• Enter a new password: Following the password complexity requirements.
  • Passwords must have at least 8 characters but no more than 18.
  • Passwords must contain 3 of the following: upper case, lower case, numbers, symbols
  • Passwords cannot be too similar to your username
  • Previous passwords cannot be reused.
• Once new password is entered, press reset password
• Test new password by logging into the user account through:
  • Outlook, Moodle, a School computer etc…
     

Step 3: Check for device updates

• Mac:
  • Select Apple menu -> System Preferences
  • Click on ‘Software Update’
  • Select ‘Check for Updates’ checkbox.
  • User selects how frequently they want check for updates
     
• Windows:
  • Click start menu in bottom left corner
  • Search “Windows Update Settings” -> press enter
  • Click on “Check for updates”
     

Step 4: Connecting to WiFi

• Windows 7 and 10:
  • Click the Wi-Fi Icon.
  • Select the Wireless Network (Tigernet or Resnet)
  • Connect and enter Cobleskill username/password
     
• Mac:
  • Click the Wi-Fi Icon
  • Select the Wireless Network (Tigernet or Resnet)
  • Click connect and enter Cobleskill username/password
     
• Android and Chromebook:
  • Enter the below information to connect properly to the wireless network:
  • EAP method: PEAP
  • Phase 2 authentication: MSCHAPv2
  • Certificates: Don’t validate (if not working use “default” or “use system certificates”)
  • Identity: Users username (without @cobleskill.edu)
  • Anonymous: (do not fill in)
  • Password: Users password
     
• Apple iPhone:
  • Settings -> Wi-Fi
  • Select the Wireless Network (Tigernet or Resnet)
  • Click connect and enter Cobleskill username/password

5. Connect to Wi-Fi:

If you device has the setting "Random Hardware Addressing" or "Random Mac Addressing" enabled, then you will need to disable this option.

• Windows 7 and 10:
  • Click the Wi-Fi Icon.
  • Select the Wireless Network (Tigernet or Resnet)
  • Connect and enter Cobleskill username/password
• Mac:
  • Click the Wi-Fi Icon
  • Select the Wireless Network (Tigernet or Resnet)
  • Click connect and enter Cobleskill username/password
• Android:
  • Settings -> ‘Network and Internet’ -> ‘Wi-Fi’
  • Select the Wireless Network (Tigernet or Resnet)
• ChromeBook:
  • Click Wi-Fi symbol on bottom right corner
  • Select the Wireless Network (Tigernet or Resnet)
• Android/ChromeBook:
  • Enter the below information to connect properly to the wireless network:
  • EAP method: PEAP
  • Phase 2 authentication: MSCHAPv2
  • Certificates: Don’t validate (if not working use “default” or “use system certificates”)
  • Identity: Users username (without @cobleskill.edu)
  • Anonymous: (do not fill in)
  • Password: Users password
• Apple IPhone:
  • Settings -> Wi-Fi
  • Select the Wireless Network (Tigernet or Resnet)
  • Click connect and enter Cobleskill username/password

This Article has been revised by: Joseph Makara on 22DEC2022 and Liberty Kischuk on 10APR2023