How to change the audio settings using the Cisco Softphone
-Plug-in headset
-Start Cisco Phone Application
-Click ‘Menu’ icon on the upper right corner of the phone
-Click ‘Audio Tuning Wizard’
-Change Audio Devices to ‘Realtek Audio’
- Headset
- Speakerphone
- Handset
- Ringer
-Click ‘Next’
-Click ‘Play’ to test ‘Playback devices’
- Adjust the volume as needed using ‘Master Volume’ slider
-Click ‘Next’
-Click ‘Test’ to test ‘Recording device’