Faculty/Staff | How to | Message a Student

Overview

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Issue

Messages are sent directly to students from Navigate360 Staff using the Send A Message dialogue.

There are several different ways to access this feature:

  1. Navigate to the send message screen
    1. Home: From any Home screen with either students assigned or students enrolled in a course, messages can be issued by selecting the box beside the student’s name(s) and choosing the Send Message option from the Actions dropdown. When using this method the student’s name and therefore institution-specific email address will be auto-filled in the dialogue box. 
    2. Search Results: If you choose to search for the student in the Advanced Search then you can select the box beside the student’s name(s) and navigate to the Actions dropdown. From the list of Actions, choose Send Message. 
    3. Student’s Profile: Use the Quick Search to find the student with whom you met. Once on the student’s profile, navigate to the right hand menu. In the “I Want To…” actions section there will be an option to Send a Message. 
  2. You can then select to E-mail or Text the studentUploaded Image (Thumbnail)

Note: 320 characters are allowed in SMS messages. Any valid Unicode characters are allowed, including emoji. In order for the student to receive the text messages, they must have a valid mobile/cell phone number associated with their profile.

This article may become outdated after a time, please reference the EAB Navigate Help Center: https://helpcenter.eab.com/hc/en-us for up to date information.

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