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Overview
If you cannot sign in to your campus account, you can use Microsoft’s Self-Service Password Reset (SSPR) portal to reset your password or unlock your account.
Microsoft Self-Service Password Reset Portal (opens in new tab)
Use SSPR if you:
- Forgot your password
- Need to change an expired or expiring password
- Are locked out after too many failed sign-in attempts
Important:
Do not use SSPR if you have no verification methods set up (phone, email, or authenticator app) or cannot complete the verification prompts. If this applies to you, contact the IT Service Desk in Warner 016 or call (518) 255-5800.
Instructions
Step 1 – Access the Password Reset Portal
- Go to the Microsoft Self-Service Password Reset portal (opens in new tab).
- Enter your campus email address (username@cobleskill.edu).
- Complete the CAPTCHA verification.
- Select Next.
Option A – Reset Your Password
- On the Why can’t you sign in? screen, select I forgot my password.
- Choose a verification method (text message, voice call, email, or Authenticator app).
- Enter the verification code or approve the Authenticator notification.
- If prompted, complete a second verification method.
- Create a new password that meets campus security requirements (see password tips below).
- Select Finish.
Tip:
Wait up to 1–2 minutes for the new password to synchronize across campus systems before signing in again.
After resetting your password:
- Sign in again to campus services.
- Update saved passwords on all devices (phone, laptop, tablet).
Option B – Unlock Your Account
- On the Why can’t you sign in? screen, select I know my password, but still can’t sign in.
- Choose a verification method.
- Enter the verification code or approve the Authenticator prompt.
- After confirmation, try signing in again.
Warning:
Wait up to 1–2 minutes for the unlock to synchronize across campus systems before signing in again.
Troubleshooting
Issue: Verification method is not working
Try another verification option:
- Select Use a different verification option on the screen.
- Choose another method such as phone, email, or Authenticator.
If no options work:
This may happen if your phone number has changed, your Authenticator device is lost, or your account does not have verification methods enrolled.
Solution:
Contact the IT Service Desk in Warner 016 or call (518) 255-5800 for assistance verifying your identity and re-enrolling your security methods.
Tips for Creating Strong Passwords and Passphrases
When creating your new password, follow these guidelines:
Comparison of strong password and strong passphrase requirements
| Strong Password |
Strong Passphrase |
- At least 15 characters long
- Randomized letters, numbers, symbols
- Does not contain your username or real name
- Does not contain complete dictionary words
- Each password you use is unique
|
- 20–30 characters long
- A series of unrelated words forming a phrase
- Not a quote or song lyric
- Does not include personal information
- Each passphrase you use is unique
|
Need Help?
If you need assistance or require this information in an alternate format, contact the IT Service Desk:
- Location
- Warner 016
- Phone
- (518) 255-5800
- TDX Portal
- Submit a Service Request (opens in new tab)
This article has been adjusted for EIT standards – 03/27/2026 | Wren Rowan