Use this service when you need help with a computer, laptop, printer, phone, classroom technology, approved software, apps, or a campus-owned security camera. This includes common issues like a device not working, trouble printing, software problems, projector/audio issues, or a slow computer.
Use This Service For
- Computer, laptop, desktop, tablet, monitor, dock, phone, or printer problems
- Software or app help, such as Microsoft Office, Teams, Zoom, Brightspace, BannerWeb, email, or webmail
- Classroom technology issues, such as projector, display, audio, microphone, touch panel, or classroom computer problems
- Printer issues, print queue problems, or trouble printing
- Campus-owned security camera issues
- Device or software help when you are not sure where to submit the request
Before You Submit
Please include what is not working, where it is happening, and when it started. If available, include the device name, service tag, printer queue name, building, room, screenshot, or photo.
Do Not Use This Service For
- Account access, permissions, password, MFA, or new account requests
- Campus-wide outages or major service disruptions
- Data, report, or data feed requests
- New technology purchases
- Moving phones, printers, computers, or other equipment
Important:
ITS does not support adding software to computer labs during semesters unless absolutely necessary.
Accessibility & Support
If you need assistance or require this information in an alternate format, contact the IT Service Desk:
- Location
- Warner 016
- Phone
- (518) 255-5800
- TDX Portal
- Submit a Service Request (opens in new tab)
This service has been adjusted for EIT standards – [05/21/2026 | Harshit Singh]