In the event that users are unable to electronically sign due to a lack of a Password or PIN, they may need to delete the signature file associated with their account.
This signature file is located in the following path with a Personal Information Exchange (.pie) file that is likely related to their username.
C:\Users\Kosmaa353\AppData\Roaming\Adobe\Acrobat\DC\Security
Once deleted, have the user create a new signature using the following steps:
- Select Edit towards the top
- Select Preferences
- Select Signatures on the Categories column
- Under "Identities & Trusted Certificates", select More
- Towards the upper left, click the ID icon and proceed with creating a new signature (ensure this is made through the Windows Certificate Store to bypass the password)