The Computing Devices and Software Help service provides support for institution-owned computing devices and approved software applications. This service assists faculty, staff, students, and authorized users with troubleshooting, configuration, installation, updates, and general technical issues to ensure reliable, secure, and effective technology use in support of institutional operations.
What This Service Supports
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Computing device troubleshooting (Windows and macOS)
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Software installation and configuration (institutionally approved applications)
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Performance troubleshooting (slow systems, freezing, crashes)
What This Service Does Not Include
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Account provisioning or access changes (submit Access Management request)
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Enterprise application issues (e.g., ERP, CRM, SIS systems — submit through respective application service)