What Is It?
Multi-factor provides a level of security to ensure only authorized users can log in. MFA authentication is a user identification method that allows the user access to resources only after successfully providing two or more pieces of evidence (or factors) to a verification mechanism:
- knowledge (something the user and only the user knows)
- possession (something the user and only the user has)
- inherence (something the user and only the user is)
What is this service for?
This service is designed to assist users experiencing issues with Multi-Factor Authentication, ensuring secure and seamless access to their accounts. This service provides guidance and troubleshooting for a variety of MFA-related problems including account recovery, error assistance, and troubleshooting.
Self-Help Articles
Setting up MFA for the first time - https://cobleskill.teamdynamix.com/TDClient/277/Portal/KB/ArticleDet?ID=11375
How to set up the authenticator app - https://cobleskill.teamdynamix.com/TDClient/277/Portal/KB/ArticleDet?ID=10755
How to set up MFA with Google Voice - https://cobleskill.teamdynamix.com/TDClient/277/Portal/KB/ArticleDet?ID=10754
How to change or add additional MFA options - https://cobleskill.teamdynamix.com/TDClient/277/Portal/KB/ArticleDet?ID=10757
MFA Lockout assistance - https://cobleskill.teamdynamix.com/TDClient/277/Portal/KB/ArticleDet?ID=10958
How Do I Use It?
Service Desk Documentation on Microsoft MFA - https://cobleskill.teamdynamix.com/TDClient/277/Portal/KB/ArticleDet?ID=11299