What Is It?
An account lockout occurs due to multiple failed login attempts, security policies, or authentication errors. This issue could arise when a web browser automatically fills in an incorrect or outdated password that was previously saved in its password manager. When the user attempts to log in, the system registers multiple failed authentication attempts, leading to an account lockout due to security policies.
What is this service for?
This service is designed for users who have encountered an account lockout while attempting to log into a system, application, or service. It provides a structured process to help users quickly regain access while ensuring security and compliance.
Self-Help Articles
Password assistance - https://cobleskill.teamdynamix.com/TDClient/277/Portal/KB/ArticleDet?ID=10768
Password reset incident - https://cobleskill.teamdynamix.com/TDClient/277/Portal/Requests/ServiceDet?ID=7911
ITS Internal Documentation
Service Desk Documentation on Password reset - https://cobleskill.teamdynamix.com/TDClient/277/Portal/KB/ArticleDet?ID=11298