What Is It?
Self-Service Password Reset (SSPR) is a system that allows users to securely reset or recover their passwords when they forget them or get locked out of their accounts. It is commonly used in IT environments to reduce help desk workload and enhance security.
What is this service for?
This service is designed for users who have encountered an error, technical issue, or failure while attempting to change or reset their passwords. It provides a streamlined process to diagnose and resolve authentication-related problems, ensuring users can regain access to their accounts securely and efficiently.
Self-Help Articles
Password assistance - https://cobleskill.teamdynamix.com/TDClient/277/Portal/KB/ArticleDet?ID=10768
Account Lockout Incident - https://cobleskill.teamdynamix.com/TDClient/277/Portal/Requests/ServiceDet?ID=7910
ITS Internal Documentation
Service Desk Documentation on Password reset - https://cobleskill.teamdynamix.com/TDClient/277/Portal/KB/ArticleDet?ID=11298